{"id":2798,"date":"2025-03-17T10:30:16","date_gmt":"2025-03-17T09:30:16","guid":{"rendered":"http:\/\/moosoftware.com\/?p=2798"},"modified":"2025-12-10T10:57:27","modified_gmt":"2025-12-10T09:57:27","slug":"slimmer-support-met-zendesk-en-ai-bij-moo-software","status":"publish","type":"post","link":"http:\/\/18.159.90.233\/nl\/smarter-support-with-zendesk-and-ai-at-moo-software\/","title":{"rendered":"Smarter Support with Zendesk and AI at Moo Software"},"content":{"rendered":"
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Smarter Support with Zendesk and AI at Moo Software<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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At Moo Software, we understand how essential fast and reliable support is in the dairy commodities and ingredients trade. That\u2019s why we\u2019ve elevated our service with Zendesk and an AI-powered chatbot\u2014giving you quicker help, better answers, and a smoother support experience.<\/p>

Faster, Smarter, and More Accurate Support<\/h5>

Zendesk not only streamlines your user experience, but also empowers our support team with the right tools. With intelligent integrations, we can:
\u2022 Respond faster with instantly available relevant information
\u2022 Provide better guidance using direct links to helpful articles
\u2022 Escalate complex questions efficiently to the right specialist<\/p>

The AI Chatbot: Always Ready to Help<\/h5>

We\u2019re also introducing a new AI chatbot inside Moo Software. It provides:
\u2022 Instant answers to common questions\u2014such as uploading signatures, fixing Excel report errors, or updating letterheads
\u2022 Time-saving automation for both users and our support team
\u2022 24\/7 assistance, available even outside office hours
Prefer to chat with a person? Our live chat operators are available on weekdays from 09:00 to 17:00.<\/p>

You\u2019ll find the chat feature at the bottom right of your Moo Software dashboard.<\/p>

Introducing the Customer Portal<\/h5>

With Zendesk, we\u2019ve also added a customer portal that makes support even more accessible. Here you can:
\u2022 Submit issues and check the status of your requests
\u2022 Communicate directly with our support team
\u2022 View community discussions and insights in the Contributions<\/strong> section
\u2022 Follow specific topics or tickets to stay updated<\/p>

You can access the customer portal via the account menu in Moo Software. A short how-to video is included below this post.<\/p>

The Future of Customer Service<\/h5>

Zendesk also enables new innovations, including Voice AI\u2014allowing callers to reach the right person immediately, without endless menus. This also provides our team with direct context so we can help faster and more effectively.<\/p>

We\u2019ll keep you updated as these features roll out.<\/p>

Try It Yourself<\/h5>

We\u2019re confident that the combination of Zendesk, the AI chatbot, and the customer portal will create a significantly improved support experience.
If you have any questions, feel free to reach out at support@moosoftware.com<\/a><\/strong> or via the chat inside the Moo Software environment.<\/p>

Experience the new support tools today!<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Smarter Support with Zendesk and AI at Moo Software At Moo Software, we understand how essential fast and reliable support is in the dairy commodities and ingredients trade. That\u2019s why we\u2019ve elevated our service with Zendesk and an AI-powered chatbot\u2014giving you quicker help, better answers, and a smoother support experience. Faster, Smarter, and More Accurate […]<\/p>\n","protected":false},"author":6,"featured_media":2813,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_improvement_type_select":"improve_an_existing","_thumb_yes_seoaic":false,"_frame_yes_seoaic":false,"seoaic_generate_description":"","seoaic_improve_instructions_prompt":"","seoaic_rollback_content_improvement":"","seoaic_idea_thumbnail_generator":"","thumbnail_generated":false,"thumbnail_generate_prompt":"","seoaic_article_description":"","seoaic_article_subtitles":[],"footnotes":""},"categories":[8],"tags":[],"class_list":["post-2798","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mootrade"],"yoast_head":"\nSmarter Support with Zendesk and AI at Moo Software - Moo Software<\/title>\n<meta name=\"description\" content=\"We hebben onze support naar een hoger niveau getild met Zendesk en een AI-chatbot.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/18.159.90.233\/nl\/slimmer-support-met-zendesk-en-ai-bij-moo-software\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Smarter Support with Zendesk and AI at Moo Software\" \/>\n<meta property=\"og:description\" content=\"We hebben onze support naar een hoger niveau getild met Zendesk en een AI-chatbot.\" \/>\n<meta property=\"og:url\" content=\"http:\/\/18.159.90.233\/nl\/slimmer-support-met-zendesk-en-ai-bij-moo-software\/\" \/>\n<meta property=\"og:site_name\" content=\"Moo Software\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-17T09:30:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-10T09:57:27+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/18.159.90.233\/wp-content\/uploads\/QBIL-WEBSITE-NEWS-PHOTOS-ser-Permissions-1200-x-800-px.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Tarik\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Geschreven door\" \/>\n\t<meta name=\"twitter:data1\" content=\"Tarik\" \/>\n\t<meta name=\"twitter:label2\" content=\"Verwachte leestijd\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"http:\\\/\\\/18.159.90.233\\\/smarter-support-with-zendesk-and-ai-at-moo-software\\\/#article\",\"isPartOf\":{\"@id\":\"http:\\\/\\\/18.159.90.233\\\/smarter-support-with-zendesk-and-ai-at-moo-software\\\/\"},\"author\":{\"name\":\"Tarik\",\"@id\":\"http:\\\/\\\/moosoftware.com\\\/#\\\/schema\\\/person\\\/aadf07bb53173ecb3050a30675044635\"},\"headline\":\"Smarter Support with Zendesk and AI at Moo Software\",\"datePublished\":\"2025-03-17T09:30:16+00:00\",\"dateModified\":\"2025-12-10T09:57:27+00:00\",\"mainEntityOfPage\":{\"@id\":\"http:\\\/\\\/18.159.90.233\\\/smarter-support-with-zendesk-and-ai-at-moo-software\\\/\"},\"wordCount\":375,\"image\":{\"@id\":\"http:\\\/\\\/18.159.90.233\\\/smarter-support-with-zendesk-and-ai-at-moo-software\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/18.159.90.233\\\/wp-content\\\/uploads\\\/QBIL-WEBSITE-NEWS-PHOTOS-ser-Permissions-1200-x-800-px.png\",\"articleSection\":[\"Mootrade\"],\"inLanguage\":\"nl-NL\"},{\"@type\":\"WebPage\",\"@id\":\"http:\\\/\\\/18.159.90.233\\\/smarter-support-with-zendesk-and-ai-at-moo-software\\\/\",\"url\":\"http:\\\/\\\/18.159.90.233\\\/smarter-support-with-zendesk-and-ai-at-moo-software\\\/\",\"name\":\"Smarter Support with Zendesk and AI at Moo Software - 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